Get Help

The NTS Service Desk can answer your questions about UA's IT services, help you troubleshoot, report issues that you're seeing, and more.
Think a service might be broken? Check the  page. 

Support Hours of Operation


Semester Hours

Bunnell Building Room 231
1790 Tanana Loop, Fairbanks, Ӱԭ 

Monday-Friday: 7:30 AM - 7:30 PM
Saturday-Sunday: 10:00 AM - 6:00 PM


Fall Holiday Hours

Thursday, November 23rd: CLOSED
Friday, November 24th: CLOSED


Other Campus Help Desks


Screen Share Instructions

When contacting the service desk, in order to troubleshoot your request, you may be asked to screen share with NTS technicians. Here are instructions:

Get Support


Chat 


Self Service





Email Service Desk

helpdesk@alaska.edu
 
If you are having issues signing into your ELMO account, please call  as we are required to verify your identity over the phone.


Call Service Desk

Phone: (907) 450-8300
Toll-free: (800) 478-8226
Fax: (907) 450-8312